[CANCELLED] Self-assessments for landlords with more than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual self assessment reporting for housing associations with more than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to provide annual submissions of their performance against the Code. Large landlords with 1,000 or more homes had to submit their first annual report by 30 June 2024.

This session will cover:

• guidance to support you in completing your annual self-assessment
• good practice examples of self assessment reporting
• examples of what is expected within your commentary and the different forms of evidence that can be submitted

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.

We’ll also provide information about further support, including guidance materials and resources for knowledge and information management.