[CANCELLED] Governance statements webinar for landlords with more than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for Housing Associations with more than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to provide annual submissions of their performance against the Code. Large landlords with 1,000 or more homes had to submit their first annual report by 30 June 2024. One of these documents was a response from the landlords governing body (or equivalent).

In this webinar we will share the requirements of the governing body’s response. We will set out, why this is required, what should be included and who the governing body or equivalent should be.

This session will cover:

• requirements of the governing body’s response
• good practice examples of responses in landlord submissions
• support through further guidance and FAQs