Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

[CANCELLED] Self-assessments for landlords with less than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual self assessment reporting for small landlords with less than 1000 homes. 

Following the Complaint Handling Code becoming statutory on 1 April 2024, landlords are now required to submit an annual submission of their performance against the Code. For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first.

This session will cover:

  • guidance to support you in completing your self assessment
  • good practice examples of self assessment reporting
  • examples of what is expected within your commentary and the different forms of evidence that can be submitted
  • links to additional guidance and resources published

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.

We’ll also provide information about further support, including guidance materials and resources for knowledge and information management.

Date: 13 February 2025

Time: 10:00-11:00

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