All housing associations and local housing authorities (councils) must be a member of our Scheme. We also have some private landlords which are voluntary members. We regularly update our list of members but if you are not sure if your landlord is a member, or believe your landlord is a member but cannot find their name, please contact us at firstname.lastname@example.org.
If your landlord is not a registered member of our scheme there are other organisations that may be able to help including:
- Citizens Advice - see their website or call 03444 111 444
- Other Ombudsman services - see the search tool on the Ombudsman Association website