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Follow up: Spotlight on damp and mould – it’s not lifestyle

Published in February 2023

Report summary

Many landlords have engaged positively with the Spotlight report ‘It’s not lifestyle’, since its publication in October 2021. The report has been downloaded over 5,000 times.

Following the inquest into Awaab Ishak, the Ombudsman wrote an open letter to all landlords to reinforce the recommendations that were made in the Spotlight on damp and mould report.

We know that many landlords have been revising their approach to damp and mould. This update aims to provide further insights to landlords as they continue their work in this area and support to governing bodies when reviewing self-assessments against our 26 recommendations.

What is in the follow up report?

The follow up report:

  • Sets out damp and mould data from our casework in 2021-22.
  • Summarises the outcome of follow up work with a number of landlords to understand how they are implementing the recommendations, highlighting areas of best practice as well as identifying areas of continued concern.
  • Contains some of the most salient lessons from our recent casework following a series of severe maladministration findings on damp and mould.
  • Provides governing bodies with a set of 10 key factors that will influence the success of any action plan to support their scrutiny role.

The full report

The full report is available to view or download as a pdf.

View and download the full report pdf


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