Workshops

We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours.
  • Handling anti-social behaviour complaints.
  • Putting the matter right/redress and awarding appropriate levels of compensation.
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

30 July 2019
10:00-14:30

HQN workshop: Spotlight on repairs

Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to us each year (as highlighted in our Spotlight on complaints about repairs report). We are working [...]
London – venue to be confirmed, London

Find out more about HQN workshop: Spotlight on repairs

3 September 2019
10:00-14:30

HQN workshop: Spotlight on repairs

Dissatisfaction with day-to-day (‘responsive’) repairs accounts for over a third of complaints made to us each year (as highlighted in our Spotlight on complaints about repairs report). We are working in partnership [...]
Manchester – venue to be confirmed, Manchester

Find out more about HQN workshop: Spotlight on repairs