Workshops

We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours.
  • Handling anti-social behaviour complaints.
  • Putting the matter right/redress and awarding appropriate levels of compensation.
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

24 January 2019
10:30-14:30

Complaints masterclass for staff, board members and councillors

We are working in partnership with Tpas to provide this practical masterclass on involving your customers in the complaints process. It will focus on how landlords can successfully engage with [...]
London – venue to be confirmed, London

Find out more about Complaints masterclass for staff, board members and councillors

29 January 2019
10:00-14:30

How to resolve complaints faster and smarter

We are working in partnership with HQN for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently. The half-day workshop, delivered [...]
Manchester – venue to be confirmed, Manchester

Find out more about How to resolve complaints faster and smarter

31 January 2019
10:30-14:30

Complaints workshop for tenants and residents

We are working in partnership with Tpas to provide this practical workshop designed exclusively for social housing residents. The session covers the complaints essentials such as landlords procedures and the [...]
Springwell Gardens Community Centre, Rotherham South Yorkshire

Find out more about Complaints workshop for tenants and residents