New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this new page for details.


We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours
  • Handling anti-social behaviour complaints
  • Putting the matter right/redress and awarding appropriate levels of compensation
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email or on 020 7421 3848.

Upcoming workshops

We currently have no workshops planned.