Workshops

We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours.
  • Handling anti-social behaviour complaints.
  • Putting the matter right/redress and awarding appropriate levels of compensation.
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

15 July 2019
11:00-15:00

Complaints and customer engagement masterclass for staff and tenants

We are working in partnership with Tpas to provide this practical masterclass to help both residents and landlords to resolve complaints more effectively. The session covers the complaints essentials such [...]
Greenfields Community Housing Offices, Essex, Braintree Essex

Find out more about Complaints and customer engagement masterclass for staff and tenants