We work in partnership with other organisations to provide landlord engagement workshops across England.
These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:
- Managing persistent complainants with challenging behaviours.
- Handling anti-social behaviour complaints.
- Putting the matter right/redress and awarding appropriate levels of compensation.
- Discovering the learning opportunities within complaints and how to implement positive change.
Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.
See below for details of workshops coming up.
If you are a member landlord and interested in our events, or if you require more information, please contact Val Theadom, Sector Development and Learning Manager by email email@example.com or on 020 7421 3848.
Complaints masterclass for staff, board members and councillors
We are working in partnership with Tpas to provide this practical masterclass on involving your customers in the complaints process. It will focus on how landlords can successfully engage with [...]
London – venue to be confirmed, London
How to resolve complaints faster and smarter
We are working in partnership with HQN for a new series of practical and interactive workshops designed to help social landlords resolve complaints quickly and efficiently. The half-day workshop, delivered [...]
Manchester – venue to be confirmed, Manchester
Complaints workshop for tenants and residents
We are working in partnership with Tpas to provide this practical workshop designed exclusively for social housing residents. The session covers the complaints essentials such as landlords procedures and the [...]
Springwell Gardens Community Centre, Rotherham South Yorkshire