Workshops

We work in partnership with other organisations to provide landlord engagement workshops across England.

These practical workshops are delivered by the Housing Ombudsman’s own expert trainers. The sessions focus on common themes in complaint handling such as:

  • Managing persistent complainants with challenging behaviours
  • Handling anti-social behaviour complaints
  • Putting the matter right/redress and awarding appropriate levels of compensation
  • Discovering the learning opportunities within complaints and how to implement positive change.

Throughout the workshop, you will have an opportunity to look at some case studies on these themes. There will also be time to network and share best practice with peers from other landlords.

See below for details of workshops coming up.

If you are a member landlord and interested in our events, or if you require  more information, please contact Val Theadom, Sector Development and Learning Manager by email vtheadom@housing-ombudsman.org.uk or on 020 7421 3848.

Upcoming workshops

24 January 2020
10:00-14:30

HQN workshop – Spotlight on repairs

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year? In March 2019, our “Spotlight on… complaints about repairs” report revealed that [...]
London – venue to be confirmed, London

Find out more about HQN workshop – Spotlight on repairs

6 February 2020
10:00-14:30

HQN workshop – Spotlight on repairs

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year? In March, our “Spotlight on… complaints about repairs” report revealed that we received [...]
Leeds – venue to be confirmed, Leeds

Find out more about HQN workshop – Spotlight on repairs

25 February 2020
10:00-14:30

HQN workshop – Spotlight on repairs

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year? In March 2019, our “Spotlight on… complaints about repairs” report revealed that [...]
Bristol – Venue to be confirmed, Bristol

Find out more about HQN workshop – Spotlight on repairs

5 March 2020
10:00-14:30

HQN workshop – Spotlight on repairs

Did you know that complaints about day-to-day repairs make up a third of the complaints we receive each year? In March 2019, our “Spotlight on… complaints about repairs” report revealed that [...]
Manchester – Venue to be confirmed, Manchester

Find out more about HQN workshop – Spotlight on repairs