Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Webinars and events

How to book your place on an event

To book onto any of these events you will need a Learning Hub account.

Once you have registered you will find all available courses and events on the ‘My Courses page’.

Register for a Learning Hub account

If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.

The CPD certification service logo

Sign up to our newsletter to get the latest news and updates from the Housing Ombudsman

Helpful Links

Upcoming workshops

3 December 2026
10:00-12:00

Effective local complaint handling virtual workshop

This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

Find out more about Effective local complaint handling virtual workshop