Webinars and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
14:00-15:30
Landlord forum for landlords with over 1,000 homes
Join fellow housing professionals at our exclusive member forum for landlords managing more than 1,000 homes.
Find out more about Landlord forum for landlords with over 1,000 homes
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop
10:00-11:00
Annual Complaints Review 2025-26 webinar
Join us for the Annual Complaints Review 2025-26 webinar. We will share the key findings and lessons from complaints investigated between 1 April 2025 and 31 March 2026.
Find out more about Annual Complaints Review 2025-26 webinar
10:00-12:00
Spotlight on repairs and maintenance virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Spotlight on repairs and maintenance virtual workshop
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop
14:00-16:00
Spotlight report on knowledge and information management workshop
This 2 hour virtual workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Spotlight report on knowledge and information management workshop
10:30-12:00
MRC Connect: Welcome and panel
Hear from experts from the Housing Ombudsman Service plus we will answer your questions on the topics discussed.
16:00-16:45
MRC Connect: MRC POV Linda Levin
This session is with Linda Levin – ED/MRC at Rochdale Boroughwide Housing.
09:30-10:15
MRC Connect: MRC POV Nicky Passmore
This session is with Nicky Passmore – MRC at Yorkshire Housing.
10:15-11:00
MRC Connect: Social Tenant Access to Information Requirements (STAIRs)
MHCLG join us to explain what MRCs need to know about STAIRs, how it impacts private registered providers and their tenants, and we set out our role and Scheme changes.
Find out more about MRC Connect: Social Tenant Access to Information Requirements (STAIRs)
14:00-15:00
MRC Connect: Hearing your residents
Explore how to create and maintain a meaningful 2-way relationship with residents in this expert led session on hearing your residents.
09:10-09:30
MRC Connect: Centre for Learning surgery
Join us to share your views about what topics you’d like us to focus on for future resources for MRCs.
Find out more about MRC Connect: Centre for Learning surgery
11:00-12:00
MRC Connect: Using policy reviews to learn
Hear about the stories behind the findings of our recent report looking at insights from our duty to monitor compliance against the Complaint Handling Code.
Find out more about MRC Connect: Using policy reviews to learn
14:00-15:00
MRC Connect: Awaab’s Law Phase 2
Join us in conversation with the Ministry for Housing, Communities and Local Government about what these changes mean from a MRC perspective.
16:00-16:45
MRC Connect: MRC POV David Mills
This session is with David Mills – MRC at Retail Trust.
09:30-10:15
MRC Connect: MRC POV Angela Lockwood OBE
This session is with Angela Lockwood OBE – MRC at Riverside.
Find out more about MRC Connect: MRC POV Angela Lockwood OBE
10:30-11:15
MRC Connect: Network roulette
This session is an opportunity to connect with other MRCs and either talk about pre-set specific topics or delve into what you are most interested to hear about.
11:15-12:00
MRC Connect: Regulator of Social Housing (RSH)
We’ll be joined by the Regulator of Social Housing to look at how Member Responsible for Complaints can identify early warning signs to improve service delivery.
Find out more about MRC Connect: Regulator of Social Housing (RSH)
15:30-15:50
MRC Connect: Centre for Learning surgery
We have 2 sessions which will cover the same questions and conversations. Sign up for the one that suits you best.
Find out more about MRC Connect: Centre for Learning surgery
10:00-12:00
Effective local complaint handling virtual workshop
This 2 hour virtual interactive workshop explores what good complaint handling looks like and why it matters for both residents and landlords.
Find out more about Effective local complaint handling virtual workshop