We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Landlord search/performance data

Find out if your landlord is registered

Type a landlord name into the search bar to see whether the landlord has registered with us. 

Landlord performance reports 

We have published our 2025-26 individual landlord performance reports. They include landlords with 5 or more findings determined between 1 April 2025 and March 2026.  

For a detailed explanation of the data in the reports, read our guidance.  

Helpful Links

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The Fordham Memorial Homes

The George Brooker Care Society Limited

The Glendale Gateway Trust

The Gloucester Charities Trust

The Grange Centre for People with Disabilities

The Harborne Parish Lands Charity

The Harcourt Almshouse Charities

The Hatch Row Housing Co-operative Limited

The Henry Boys’ Almshouses