Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Fully booked: Effective local complaint handling virtual workshop

Audience: Landlords

This 2 hour virtual workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

The interactive workshop is designed for staff working in landlord organisations that are members of our Scheme. It aims to build confidence and consistency in local complaint handling and includes the opportunity to work through a complaint scenario in groups.

By the end of the session, you will be able to:

  • define a complaint
  • list 5 things that are important to people when they complain
  • identify whether an issue is a report of antisocial behaviour (ASB) or a complaint
  • describe the complaint handling process
  • identify appropriate elements of a comprehensive decision letter

This virtual workshop has been allocated CPD.uk learning hours.

To register for this virtual workshop, you must first complete the Complaint Handling Code eLearning.

This event is full booked. Book a place one of our others workshops:

Book now to avoid disappointment.

Date: 22 September 2026

Time: 10:00-12:00

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