We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Effective local complaint handling virtual workshop

Audience: Landlords

This 2 hour virtual workshop explores what good complaint handling looks like and why it matters for both residents and landlords.

The interactive workshop is designed for staff working in landlord organisations that are members of our Scheme. It aims to build confidence and consistency in local complaint handling and includes the opportunity to work through a complaint scenario in groups.

By the end of the session, you will be able to:

  • define a complaint
  • list 5 things that are important to people when they complain
  • identify whether an issue is a report of antisocial behaviour (ASB) or a complaint
  • describe the complaint handling process
  • identify appropriate elements of a comprehensive decision letter

This virtual workshop has been allocated CPD.uk learning hours.

This event is fully booked

Date: 3 November 2026

Time: 10:00-12:00

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