We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about rats around the property. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord's handling of: A repair to the kitchen light. The associated complaint.
The complaint is about the landlord's response to the resident’s reports about anti-social behaviour (ASB). The Ombudsman has investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident about service charge arrears.
The complaint is about the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This Service has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s concerns in respect to the communal stairwells. The resident’s reports of loss of heating and hot water. The complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary rehousing while it conducted repair work.
The complaint is about the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor. The landlord’s response to the resident’s reports of the neighbour using the communal area for building works and to store items during renovation works. The landlord’s handling of the associated complaints.