Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (202426266)

The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint.

Metropolitan Thames Valley Housing (MTV) (202419735)

The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202217418)

The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered the landlord’s complaints handling.

Peabody Trust (202428118)

The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling.

Saxon Weald (202330835)

The complaint is about the landlord's response to the resident's reports of noise transference from neighbouring properties .

Southwark Council (202420688)

The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint.

Sovereign Network Group (202440510)

The complaint is about the landlord’s response to:

Stonewater Limited (202318417)

The complaint is about the landlord’s handling of reports about the standard and frequency of grounds maintenance. We have also considered the landlord’s handling of the associated complaint.

Stonewater Limited (202327120)

The complaint is about the landlord’s: Handling of repairs at the property, and within communal areas, including: the standard of repairs to door frames. the standard of the painting on the walls. the installation of broadband cables. external lighting repairs. Complaint handling.

Two Rivers Housing (202328979)

The complaint is about the landlord’s handling of the resident’s reports of bed bugs. We have also considered the landlord’s complaint handling.