Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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East Midlands Housing Group Limited (202449137)

The complaint is about the landlord’s handling of the resident’s: Reports relating to an intruder gaining access into her property. Complaint.

Estuary Housing Association Limited (202340870)

The complaint is about the landlord’s handling of the resident’s: Concerns about a gap at the bottom of the front door. Concerns about the position of the lock on the front door. Reports of repairs to the floor near the front door.

GreenSquareAccord Limited (202502565)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

Housing 21 (202412204)

The complaint is about the landlord’s response to the resident’s concerns about services charges for tree maintenance. We have also considered the landlord’s record keeping.

Hyde Housing Association Limited (202333699)

The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.

Hyde Housing Association Limited (202404865)

The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.

Hyde Housing Association Limited (202426785)

The complaint is about the landlord’s handling of the resident’s reports of a moth infestation in the property.

Irwell Valley Housing Association Limited (202325475)

The complaint is about the landlord’s responses to the resident’s: reports of damp, mould, and insect infestation. associated complaint.

Karbon Homes Limited (202330910)

The complaint is about the landlord’s handling of: the resident’s reports of defects in the property. the associated complaint.

Karibu Community Homes Limited (202339475)

The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.