Amplius Living (202305231)
The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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ForHousing Limited (202327303)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. We have also considered the landlord’s handling of the associated complaint.
Gateshead Metropolitan Borough Council (202417243)
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB); the associated complaint.
London & Quadrant Housing Trust (202234791)
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports of concerns about a lack of kitchen storage space. associated complaint.
London & Quadrant Housing Trust (202445877)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202319025)
The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation works. Reports of multiple outstanding repairs to the property when the resident moved in.
London Borough of Lambeth (202441008)
This complaint is about how the landlord handled the resident’s reports of a leak from above into her property.
London Borough of Lewisham (202425782)
The complaint is about the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for the landlord to compensate her for damaged belongings The resident’s request for the landlord to provide temporary accommodation during repair works. Damp and mould. We have also considered the landlord’s complaint handling.
Moat Homes Limited (202422401)
The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Yorkshire Housing Limited (202343268)
The complaint is about the landlord’s handling of repairs to the front door and to address gaps around the bedroom window.