Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Network Group (202304283)

The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.

Thrive Homes Limited (202433023)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.

Vivid Housing Limited (202329409)

The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.

A2Dominion Housing Group Limited (202437727)

The complaint is about the landlord’s handling of a roof leak at the resident’s property.

Clarion Housing Association Limited (202419302)

This complaint is about the landlord’s: Refusal of the resident’s request for permission to install solar panels. Handling of the associated complaint.

Estuary Housing Association Limited (202331300)

REPORT COMPLAINT 202331300 Estuary Housing Association Limited 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

London & Quadrant Housing Trust (202409624)

The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s complaint handling.

London & Quadrant Housing Trust (202416492)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.

London & Quadrant Housing Trust (202432159)

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.

London Borough of Hackney (202322782)

The complaint is about the landlord's handling of the recovery of service charge arrears. We have also considered the landlord’s complaint handling.