Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: Repairs to the heating and hot water system at the resident's property. Reports of leaks and associated repairs. Repairs to damp, electrics, plaster cracks, and make good works. The associated complaint.
The complaint is about the landlord’s handling of: repairs after the resident’s reports of hot water issues. concerns about the conduct of a contractor. the complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Mice in the property. We have investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming from a communal water tank facility. Associated complaint.
The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request that it decorate. reports of an insect infestation. the request that it replace the living room radiator.
The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in her property. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s annual gas safety check.
The complaint is about the landlord’s: Handling of moving the resident to temporary accommodation. Handling of repairs to the resident’s property. Complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.
The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.