We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and the related repairs. The landlord’s handling of the resident’s request to be reimbursed for tiling works.
The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling.
The resident complained about landlord’s management of a deceased neighbour’s property.
This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property.
The complaint is about the landlord's: Decision to restrict the resident's communication to a single point of contact (SPOC). Response to the resident’s complaint.
The complaint concerns: The landlord’s handling of the resident’s concerns around the safety of electrical works carried out in September 2018. The length of time taken by the landlord to carry out repairs to the resident’s heating and hot water system. The length of time taken by the landlord to repair the resident’s kitchen and main front windows. The landlord’s handling of the associated complaint.
The complaint is about the level of rent.
The complaint is about the landlord’s handling of: repairs to the resident’s rear door and stairway handrail. the resident’s request to be reimbursed for additional heating costs associated with the rear door repair.
The complaint is about service charges for sheltered housing support and alarm costs
The complaint is about the landlord’s: Handling of the end of the resident’s tenancy following her death. Requests to speak with the resident following her death.