Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202017591)

This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from her upstairs neighbour. The resident’s concerns that the path outside her house and a corridor were being used inappropriately by third parties, including a dispute about whether the path and corridor were communal or part of her property. This investigation has also considered: The landlord’s handling of the associated complaints. The landlord’s record keeping.

Lewisham Council (202209632)

The complaint is about the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Hackney (202230456)

The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs to floorboards. The landlord’s complaint handling and record keeping.

Places for People Group Limited (202219590)

The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s concerns about officer conduct. The associated complaint.

Sanctuary Housing Association (202228858)

The complaint is about the landlord’s handling of the resident’s concerns that a bedroom in the property was not sufficiently insulated and was too cold to use. The Ombudsman has also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202202231)

The resident’s complaint is about: The landlord’s handling of requests for improvement in the maintenance of the communal garden. The landlord’s handling of requests for cleaning and renovation of interior decoration and carpets in communal areas. The landlord’s handling of lift repairs, including delays in replacing the communal lift. The landlord’s handling of requests for other repairs. The Ombudsman has also investigated the landlord’s complaints handling.

Together Housing Association Limited (202213905)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident's managed move. Response to the resident’s request for compensation. Response to the resident’s reports of leaks causing damp and mould in the property. Response to the resident’s concerns about the structural safety of the property. Complaint handling.