Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (L&Q) (202215520)

The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including issues related to the condition of the windows and doors. the resident's report of repairs to heating and hot water system. the resident's report of repairs to bathroom. the resident's report of repairs to kitchen. the complaint and financial redress.

Peabody Trust (202120342)

The complaint is about the landlord’s: Response to reports of damp and mould in the property. Knowledge and information management (KIM). Complaint handling.

Regenda Limited (202113848)

The complaint relates to the landlord’s: Response to the resident’s concern over bandings for allocating properties under Home Choice.  Handling of repairs to the property in: 2020/2021. 2021/2022. Handling of reports of a mouse infestation. Handling of the resident’s complaint.

Rooftop Housing Association Limited (202203134)

The complaint is about the landlord’s handling of reported issues with the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

Shepherds Bush Housing Association Limited (202124434)

The complaint is about: The resident’s reports of the landlord’s handling of fire safety concerns within the building. The resident’s reports concerning repairs to the fire doors. The resident’s reports concerning the lack of consultation under Section 20 of the Landlord and Tenant Act 1985, and the standard of Automatic Opening Vent (AOV) works from 2019. The resident’s reports of the landlord’s handling of the cleaning services within the communal areas. The landlord’s complaint handling.

Slough Borough Council (202113255)

The complaint is about the landlord’s handling of: Repairs following a water leak affecting the resident’s property. Communication and the associated complaint.

Tower Hamlets Council (202221997)

This complaint is about the landlord’s handling of a suspected leak in the resident’s property. The resident has also made allegations about: The landlord’s handling of their personal information. Harassment. Discrimination. Breaches of the Human Rights Act 1998.

Trident Housing Association Limited (202108599)

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Decision not to reimburse the resident for expenses incurred carrying out works to the property. Complaint handling.