We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report of the contractor’s conduct. Reports of the resident’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling.
The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her request for a bath to be installed. Response to a loss of heating in her living room. Contractor’s conduct towards her.
The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.
The complaint is about the landlord’s handling of: Reports of a leak and damp and mould in the resident’s bathroom. Concerns from the resident about antisocial behaviour (ASB) from a neighbour. The associated complaint handling.
The complaint is about the landlord's response to the resident's concerns about service charges.