We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s reports about the condition of the property following the landlord’s acknowledgement of damp, mould and pest infestation issues. Consideration of compensation for personal injury. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: anti-social behaviour (ASB) reports. heating and hot water repairs. rent arrears. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Response to reports of damp and mould. Response to window repairs. Handling of the associated complaint.
The resident’s complaint is about the landlords handling of the resident’s requests for: Rehousing. Adaptations following occupational therapist assessments.
The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to the resident’s request for a management transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. Handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of repairs to windows and doors at the property.
The complaint is about the landlord’s handling of repairs to the resident’s property including a leak and subsequent remedial works, repairs to the windows, and mice and pigeons in the property. The Ombudsman has also considered the handling of the associated complaint.