Connexus Homes Limited (202303965)
The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Dacorum Borough Council (202300794)
The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint.
Freebridge Community Housing Limited (202230612)
The complaint is about the landlord's handling of repairs and improvements to the resident’s property.
Haringey London Borough Council (202218734)
The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. Noise transference. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Lambeth Council (202313959)
This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the property. This investigation has also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202233774)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s reports of a rodent infestation. The associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202307643)
The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.
London & Quadrant Housing Trust (L&Q) (202327882)
The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints.
London Borough of Ealing (202217674)
The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required to his balcony windows and doors. other defects within his property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202230191)
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.