London Borough of Hackney (202301532)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to move. Associated complaints.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London Borough of Hillingdon (202310109)
The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling.
Moat Homes Limited (202331887)
The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the floor insulation at the resident’s property. Issues with the cold-water supply to the resident’s property. This Service has considered the associated complaint handling.
Onward Homes Limited (202335241)
The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of the resident’s reports of damp and mould and flooding to the rear garden. We have also considered the landlord’s: complaint handling. record keeping.
Orbit Group Limited (202225322)
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint.
Places for People Group Limited (202324732)
The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs needed to the resident’s property. The landlords handling of the residents complaint and level of compensation offered.
Platform Housing Group Limited (202212978)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs to the front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s reports of a blocked toilet drain. The landlord’s response to the resident’s reports of a dislodged roof pipe and leak. The landlord’s response to the resident’s reports of problems with the central heating system . The landlord’s response to the resident’s reports that its contractor damaged her CCTV equipment. The landlord's handling of the resident’s complaint.
Reading Borough Council (202305676)
The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.
Soha Housing Limited (202233236)
The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response to the resident’s request for adaptations and to make reasonable adjustments. The landlord’s response to the resident’s reports of discrimination and concerns about the conduct of staff. The landlord's response to the resident’s complaint.
Southway Housing Trust (Manchester) Limited (202203674)
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding erected around the property. The associated complaint.