Notting Hill Genesis (NHG) (202201499)
The complaint is about: The landlord’s handling of the resident’s reports of a faulty intercom system and concerns about the procedure for visitor’s access to his property The landlord's complaint handling
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202219285)
The complaint is about the landlord’s handling of the outstanding repairs to the resident’s bathroom.
Settle Group (202212167)
The complaint is about the landlord’s handling of the resident’s request for the landlord to financially support the installation of a driveway.
The Community Housing Group Limited (202211038)
The complaint is about the landlord’s handling of repairs to the resident’s property.
Audley Group Ltd (202124632)
The complaint is about: The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to purchase. The landlord's handling of the resident’s reports of defects to his property. The landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202108928)
This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord handled the resident’s complaint.
Clarion Housing Association Limited (202207114)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress to the complaint.
Clarion Housing Association Limited (202212280)
The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling of the resident’s request to be rehoused due to the infestation.
Great Places Housing Association (202123116)
The complaint is about: The landlord’s handling of a leak affecting the property. The landlord’s handling of works to make good damage caused by the leak. The landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202013732)
The complaint is about the landlord's response to the resident’s queries about her service charge. The Ombudsman has also considered the associated complaint handling.