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Normal services will resume on Tuesday 7 April.

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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Halton Housing (202123835)

The complaint is about the landlord's handling of the residents’ report of antisocial behaviour (ASB), particularly in relation to a structure the neighbour erected in his garden.

Home Group Limited (202118097)

The complaint is about: the landlord’s response to the resident’s reports about garden maintenance and the associated service charge. the landlord’s response to the resident’s reports about communal cleaning and the associated service charge. the landlord’s response to the resident’s reports about the standard of maintenance of the communal areas. The landlord’s handling of the resident’s complaint.

Magenta Living (202215038)

The complaint is about the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident.

Peabody Trust (202127601)

The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.