Homes Plus Limited (202128413)
The complaint is about the landlord’s handling of the resident’s: Reports of poor communication. Request to move property. Reports of poor staff conduct and alleged discrimination.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202104537)
The complaint is about: The landlord’s response to the resident’s reports of repairs and its failure to address them. Complaint handling.
Medway Council (202211253)
The complaint is about the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies of documents relating to the property.
Mid Suffolk District Council (202127679)
The complaint is about the landlord’s handling of the resident’s: reports of multiple repairs to her property; associated complaint.
One Manchester Limited (202214383)
The complaint is about a letter sent by the landlord to the resident on 21 March 2022 concerning arears on the resident’s rent account.
Paragon Asra Housing Limited (202218804)
The complaint concerns: The landlord’s communication regarding the completion of outstanding remedial work following its replacement of the resident’s bathroom. The landlord’s handling of repairs to an extractor fan.
The Guinness Partnership Limited (202218205)
The complaint is about: The landlord’s response to the resident’s report of a defective ventilation system. The landlord’s handling of the associated complaint.
West Kent Housing Association (202220036)
The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.
Wolverhampton City Council (202203703)
The complaint is about: The landlord’s response to the resident’s concerns that communal facilities were connected to his electricity supply. The landlord’s handling of repairs needed in the property, including works to address damp, mould, water ingress and structural issues.
London Borough of Hackney (202215518)
The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint.