Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.
The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.
The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.
The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
The complaint is about the landlord’s handling of repairs to the resident’s property.
The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.
The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.