Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; The landlord’s response to the resident’s reported communal repairs; The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from his neighbour.
The complaint is about the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.
The resident’s complaint is about the landlord’s handling of repairs and his complaint.
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
The complaint is about the landlord’s handling of: Repairs to the resident’s heating. The associated complaint.
The complaint is about the landlord’s handling of repairs following a water leak into the resident’s property.
The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email.