Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing Group Limited (202217424)

The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s complaint.

The Guinness Partnership Limited (202119405)

The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the apartment building and the reported impact on the sale of the property. The landlord’s complaint handling.

The Guinness Partnership Limited (202215055)

The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered the landlord’s complaint handling.

Westminster City Council (202006131)

The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.

Clarion Housing Association Limited (202125443)

The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman has also considered the landlord’s complaint handling in this case.

Clarion Housing Association Limited (202207792)

The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling.

Guinness Housing Association Limited (202216676)

The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint.

Hackney Council (202204992)

The complaint is about: The conduct of the landlord’s operatives and missed appointments. The landlord’s handling of reports of repairs at the property. The Ombudsman has also considered the landlord's complaint handling.

Hackney Council (202205379)

The complaint is about the landlord’s handling of the resident’s request for repairs to a toilet seat.

Hackney Council (202216179)

The complaint is about the landlord’s handling of repairs to the resident’s toilet.