Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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South Tyneside Council (202227369)

The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. Leaks and damage to the property’s porch, including concerns about asbestos in the porch floor and ceiling. Necessary glazing repairs. Plastering and painting repairs The lack of insulation in the property walls and noise caused by a neighbour’s dog barking. Trees in the property garden which were damaging a neighbour’s fence. The need to replace the property kitchen and kitchen door. Repairs needed to the property’s gutters. The required repair of electric sockets. The landlord not taking into account the resident’s mental health, wellbeing, and difficulties with reading and writing while dealing with his service requests. The landlord’s failure to notify of appointments. Water damage in the property hallway The requirement to complete boxing work. About asbestos at the property.

Southend-on-Sea City Council (202234954)

The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.

Southern Housing Group Limited (202219974)

The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft space. The landlords handling of the residents complaint. The Ombudsman is also including the landlords record keeping as part of the investigation.

Southwark Council (202208239)

The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. The landlord’s complaint handling.

Sovereign Network Homes (202220635)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the property; reports of ventilation issues and that vents had not been changed; reports of a leak in the bathroom causing water to leak into the kitchen; reports of cracks on the walls and ceilings; concerns about the structural stability of the property; associated complaint and the level of compensation offered.

Sovereign Network Homes (202234157)

The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This report has also considered the landlord’s handling of the associated complaint.

The Guinness Partnership Limited (202208543)

The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.

The Guinness Partnership Limited (202221331)

The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the resident. The landlord’s response to the resident’s request for compensation for damage to her belongings and the kitchen flooring. The landlord’s handling of the associated complaints.

The Guinness Partnership Limited (202302454)

The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also investigated the landlord’s complaint handling.