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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202226249 Bristol City Council 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour in the building and on the estate. The landlord’s handling of the resident’s reports of redecoration required following damage during the installation of a grab rail at her current property and reports of discrimination. The resident’s report of the condition of her previous property prior to her decant in 2016. The landlord’s handling of the resident’s decant in 2016 and the resident’s report of discrimination at this time. The resident’s report concerning the landlord’s consideration of a home loss payment and disturbance payment following the decant in 2016. The landlord’s handling of the resident’s request for rehousing under the local authority’s housing allocations policy. The landlord’s complaint handling and the resident’s request for compensation.
The complaint is about the landlord’s response to the resident’s: reports of a leak within his property. reports of damp and mould within his property.
This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident into temporary accommodation. Reports of pigeons nesting and defecating on the property. Reports of a neighbour’s overgrown garden. The resident’s concerns regarding an external boundary wall. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s request for a chain let. The landlord’s handling of communications over future chain lets.
The complaint is about the landlord’s handling of: The condition of the property on letting it to the resident. The removal of asbestos at the property.
The complaint is about the landlord’s handling of: reports of a leak into the property; the water damage in the property; the resident’s need to temporarily move out, and; the complaint and the compensation offer.
The complaint is about the landlord’s handling of: a request that it provide a service charge refund; the associated complaint.
The complaint is about the landlord’s response to reports of defects in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: the landlord’s response to repairs to the fences and bin store. the associated complaint.