Tower Hamlets Homes (202200653)
The complaint is about the landlord’s response to the resident’s request for her front door to be replaced and her request for compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wolverhampton City Council (202113087)
The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about the landlord’s complaints handling.
Hammersmith and Fulham Council (202102546)
The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.
Hammersmith and Fulham Council (202204059)
The complaint is about the landlord’s handling of roof repairs.
Jigsaw Homes Tameside (202106221)
The complaint is regarding the landlord’s: Handling of the resident’s anti-social behaviour (ASB) reports, and allegations made against him. Response to the resident’s previous concerns over staff conduct. Decision not to consider various new complaints. Decision to impose contact restrictions on the resident.
Midland Heart Limited (202108007)
The complaint is about the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a blocked drain; lighting in kitchen and bathroom; request for a property transfer.
Notting Hill Genesis (202105526)
This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint
The Guinness Partnership Limited (202113535)
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
Vivid Housing Limited (202120265)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould within the property. Repairs needed to the communal lifts within the building and the support offered to the resident. The resident’s request for a management transfer.
Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.