Home Group Limited (202315764)
The complaint is about: The landlord’s handling of the resident’s reports of problems with his newly installed windows and doors. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202324421)
The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint.
Hyde Housing Association Limited (202407295)
The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould.
London & Quadrant Housing Trust (L&Q) (202313414)
The complaint is about the landlord’s handling of: The resident’s reports of a broken immersion heater and his request for reimbursement of private repairs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202412073)
The complaint is about the landlord’s handling of: the resident’s concerns that cleaning and management services were not being provided. the resident’s request for service charge information. the resident’s complaint.
London Borough of Camden Council (202215702)
REPORT COMPLAINT 202215702 Camden Council 23 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
London Borough of Enfield (202405358)
The complaint is about the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request to be rehoused. the resident’s request to repair and replace the boiler. the resident’s request for an investigation and action plan to address outstanding repairs. the associated complaint.
London Borough of Hammersmith and Fulham (202403177)
The complaint is about the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by subsidence issues at the property. The associated complaint.
London Borough of Havering Council (202312359)
The complaint is about the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication about rent arrears. We have also considered the landlord’s complaint handling.
London Borough of Wandsworth (202401648)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.