Metropolitan Housing Trust Limited (202015295)
The resident complains about how the landlord handled her reports of repairs needed to the wet room.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Newlon Housing Trust (202102602)
The complaint is about the level of rent the resident is being charged.
Paragon Asra Housing Limited (202102094)
The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling.
Places for People Group Limited (202008282)
The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.
Sanctuary Housing Association (202109211)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.
Sandwell Metropolitan Borough Council (202004582)
This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise nuisance. This complaint is also about the landlord’s complaint handling.
Trafford Housing Trust Limited (202015189)
The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.
Waltham Forest Council (202101903)
The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202102434)
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
Eastbourne Borough Council (202014000)
The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative accommodation. Handling of the resident’s reports of antisocial behaviour (ASB). Complaints handling.