Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thirteen Housing Group Limited (202204655)

The complaint is about the landlord’s handling of the residents’ reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.

Tower Hamlets Homes (202216444)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from the above property.

Trafford Housing Trust Limited (202218381)

The complaint is about the landlord’s handling of its request that the resident remove items from the communal area of her property.

A2Dominion Housing Group Limited (202210846)

The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint.

Christian Action (Enfield) Housing Association Limited (202105986)

The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.

Harlow District Council (202211041)

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.

Hyde Housing Association Limited (202216788)

The complaint is about the landlord’s handling of: Repairs to the resident’s windows. The associated complaint.

Paragon Asra Housing Limited (202120242)

The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.

Paragon Asra Housing Limited (202216669)

The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.

Swan Housing Association Limited (202211196)

The complaint is about the landlord’s handling of reports of damp and mould and associated repairs.