Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sovereign Network Group (202501012)

The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.

The Guinness Partnership Limited (202453050)

The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.

Barnsley Metropolitan Borough Council (202343326)

The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.

Clarion Housing Association Limited (202333013)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.

London & Quadrant Housing Trust (202332554)

The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.

London & Quadrant Housing Trust (202417670)

The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.

London & Quadrant Housing Trust (202424059)

The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.

London Borough of Lewisham (202427559)

The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202447629)

REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

South Tyneside Council (202314195)

The complaint is about the landlord’s: Response to the resident’s reports of nuisance caused by his neighbour smoking. Handling of the associated complaint.