Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202323546)

The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint.

London Borough of Hounslow (202343142)

The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the landlords complaint handling.

London Borough of Islington (202403833)

The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.

Notting Hill Genesis (202338131)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint.

Sanctuary Housing Association (202343098)

The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the lifts. Repairs to the communal door. We have also considered the landlord’s complaint handling.

Southwark Council (202424441)

The complaint is about the landlord’s handling of: A leak from above. The formal complaint.

Southwark Council (202425793)

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.

Southwark Council (202426170)

The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. We have also investigated the landlord’s complaint handling.

Sovereign Network Group (202428352)

The complaint is about the landlord’s: Handling of a leak causing damp at the property. Complaint handling.

Sovereign Network Group (202448707)

The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.