Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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London Borough of Hounslow (202452472)

The resident’s complaint is about the landlord’s handling of damp and mould.

London Borough of Lambeth (202335573)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.

Southwark Council (202343514)

The complaint is about the landlord’s handling of a water leak.

Aster Group Limited (202341575)

The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.

London & Quadrant Housing Trust (202344799)

The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.

Metropolitan Thames Valley Housing (MTV) (202406744)

The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.

Sanctuary Housing Association (202338359)

The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.

Sanctuary Housing Association (202411119)

The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.

South Derbyshire District Council (202425889)

The complaint is about the landlord’s handling of repairs to the bedroom ceiling and the property’s roof. We have also considered the landlord’s handling of the complaint as part of the assessment.

Southern Housing (202315785)

The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated complaint.