Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident’s property. The resident’s complaint.
The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his account, his concerns about the impact of this on the purchase of his home, his concerns about staff conduct, and his reports about discrimination. The resident’s reports about internal door repairs.
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of outstanding repairs to structural cracks in the communal area and a roof leak into an internal cupboard. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the front entrance door. Reports about leaks and associated damage. Concerns about the condition of brickwork. Reports of faulty radiators. The Ombudsman has also considered the landlord’s complaint handling.