Southern Housing (202330466)
The landlord delayed both stage 1 and stage 2 responses, and the resident had to chase for updates. It acknowledged the stage 1 delay but did not acknowledge that the stage 2 response was outside the timescale.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202518039)
Decision Case ID 202518039 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a flat. She reported damp and mould to […]
Southwark Council (202425084)
Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her child, who she […]
Southwark Council (202453402)
Decision Case ID 202453402 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 26 February 2026 Background The resident raised a formal complaint with the landlord […]
Sovereign Network Group (202405519)
Decision Case ID 202405519 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident is a tenant of the landlord’s. He lives in […]
Stoke on Trent City Council (202447867)
Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives with her […]
Stonewater Limited (202525242)
Decision Case ID 202525242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The property is a 3-bedroom house. The resident reported damp and mould […]
Stonewater Limited (202528873)
Decision Case ID 202528873 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident reported a racially motivated incident to the landlord. Following this, she […]
The Community Housing Group Limited (202410088)
The landlord provided timely responses to the resident, but these responses lacked clarity on how it was managing the ongoing ASB issues and how it was going to provide a lasting and meaningful resolution. Whilst the landlord did identify areas of learning, it did not identify failings in its handling of the ASB and as such did not explain how it would implement service improvements in this area. In addition, it highlighted the need for mediation in its responses but took an unreasonable amount of time to provide this.
The Guinness Partnership Limited (202515613)
Decision Case ID 202515613 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident lives in an end-terraced house. She complained that […]