Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Chelmer Housing Partnership Limited (202001978)
REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Great Places Housing Association (202003896)
The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The landlord’s response to the resident’s reports of staff conduct. The landlord’s handling of the installation of a shower and floor coverings.
Hammersmith and Fulham Council (202013981)
The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her.
Hightown Housing Association Limited (201915457)
The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found when he moved into his shared ownership property in November 2019. The resident has complained about the landlord’s handling of his report of a leak in his bathroom. The resident has also complained about the landlord’s actions in relation to the faults in his property following the final complaint response of 15 October 2020.
London & Quadrant Housing Trust (202017452)
The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling of the resident’s enquiries and complaint.
Shepherds Bush Housing Association Limited (202005721)
REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Sovereign Living Limited (202008903)
The complaint is about the landlord’s handling of boiler repairs at the property.
The Riverside Group Limited (202012509)
REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
LiveWest Homes Limited (202001044)
This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the resident about asbestos in the property; property insulation works; the related complaint.