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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint about the landlord’s handling of: The resident’s reports of water ingress, damp and mould at the property. Complaint handling. This report also examines the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s complaint following a flood at his property.
The complaint is about: The landlord’s response to the resident’s request for information about fire safety and cladding on the block he owned a shared-ownership property in, to enable him to complete the sale of the property; The landlord’s response to the resident’s request that it buy-back his shared ownership property. This investigation also considers the landlord’s: complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak and resulting damage affecting her property.
The complaint is about the landlord’s: Handling of the resident’s reports of a lighting fault. Complaints handling.
The complaint is about the landlord’s handling of the resident’s report of a nuisance caused by an overgrown tree.
The complaint is about the landlord’s response to the resident’s request to remove a shower cubicle and install a bath in her property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
The complaint is about the landlord’s handling of a property transfer and the size of the second bedroom at the property. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s response to: The resident’s challenge to the level of her service charge in previous years. The resident’s request for information about her service charges. The resident’s concerns about an increase to her service charge and her request to withhold the increase pending the outcome of its investigation into previous years’ charges.