Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202214746)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the immersion heater. Associated complaint.

Your Housing Limited (202311434)

The complaint is about the landlord’s handling of the resident’s reports of a fly infestation.

A2Dominion Housing Group Limited (202122223)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident with tenancy warnings. Handling of his associated complaints.

Affordable Housing Communities Limited (202216923)

The complaint is about: The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase.

Canterbury City Council (202202145)

The complaint is about the landlord’s response to a request to remove moss from the roof.

Clarion Housing Association Limited (202202278)

The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of the complaint and the level of compensation offered. The resident’s request to be reimbursed for loss of rental income.

Clarion Housing Association Limited (202219943)

This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his scheme. A rodent infestation at his scheme.

Falcon Housing Association C.I.C (202231755)

The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.

Havering Council (202226938)

The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202224802)

The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.