Southern Housing (202400649)
The complaint is about the landlord’s handling of reports about leaks into the property and the subsequent repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (202225299)
The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. windows throughout the property. the bathroom flooring. the living room floorboards. the front door. damp and mould in the bedrooms and bathroom. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Sovereign Network Homes (Former Network Homes) (202336875)
The complaint is about the landlord’s response to the resident’s request for a management transfer.
Stockport Homes Limited (202113135)
The resident’s complaint is about the landlord’s response to her request that it install drainage to remedy build-ups of standing water in her garden after periods of rain.
Thanet District Council (202226191)
The complaint is about the landlord’s handling of the resident’s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.
The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The Guinness Partnership Limited (202337778)
The complaint is about the landlord's response to the resident's: Reports of a smell coming from her sink and washing machine; Reports of damage caused by a leak from a neighbouring property; Request for new key fobs; Concerns about grounds maintenance and communal cleaning; This report has also assessed the landlord’s record keeping.
West Kent Housing Association (202307022)
The complaint is about the landlord’s handling of: A staff member’s conduct during a telephone call with the resident. The associated complaint.
A2Dominion Housing Group Limited (202215451)
The complaint is about the landlord’s handling of the resident’s enquiries about the service charges associated with the property. The Ombudsman has also considered the landlord’s handling of the formal complaint.
bpha Limited (202215672)
The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.