Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newham Council (202003618)

The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. The landlord’s handling of a repair to a leak reported in 2019 which affected the resident’s property.

Notting Hill Genesis (201814438)

The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about:

Notting Hill Genesis (202008840)

The complaint concerns: The landlord’s handling of repairs to the resident’s internal windowsill and wall. The landlord’s handling of the associated complaint and communication.

Gentoo Group Limited (202008205)

The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.

Stevenage Borough Council (202009309)

The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside of his property.

Waltham Forest Council (202007871)

The complaints are about the landlord’s response to: Concerns raised by the resident about a historic bed bug infestation. The resident’s request for compensation.

Anchor Hanover Group (202007716)

The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer.