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REPORT COMPLAINT 202010454 Thames Valley Housing Association Limited 25 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about:
This complaint is about the landlord’s handling of: the removal of plants from a neighbouring garden; the procurement of a new estate gardening contract; the related complaint.
The resident complained about the landlord's response to:
The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. request for her previous complaint about issues including anti-social behaviour (ASB), staff conduct and repairs to be reinvestigated as she did not agree with the outcome. reports of outstanding repairs needed to the property. concerns about a data breach by the landlord. formal complaint about these matters.
The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property.
The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the fire panel, and its response to his subsequent formal complaint.
The complaint is about the landlord’s response to the resident’s reports about:
The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the kitchen when the resident moved into the property, and the landlord’s response to the resident’s request to renew it. The landlord’s handling of repairs to the resident’s kitchen. The landlord’s handling of repairs to the resident’s front door and toilet. The landlord’s handling of the resident’s request for repairs to her windows.
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord in relation to service charges.