Settle Group (202106292)
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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St Albans City and District Council (202103381)
The complaint is about the landlord’s decision that the resident would have to downsize following succession to the property.
Torus62 Limited (202105338)
The complaint is about the: Landlord’s handling of repairs to the communal gate. Landlord’s handling of an infestation of rodents. Level of support that the landlord provided to the resident in bidding for another property.
Westminster City Council (202106768)
The complaint is about the landlord’s handling of repairs to the resident’s warm air unit in his property.
Network Homes Limited (202013273)
The complaint is regarding: The landlord’s management of, and communication around, cyclical works and associated maintenance and repair. The landlord’s handling of the associated complaint.
Birmingham City Council (202105757)
The complaint is about: The landlord’s handling of an anti-social behaviour (ASB) report made against the resident.
Canterbury City Council (202102194)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Great Places Housing Association (202010282)
The complaint is about: The landlord’s handling of repairs to the resident’s storage heaters, immersion heater, and electricity meter. The landlord’s complaint handling.
Leeds City Council (202109840)
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
London & Quadrant Housing Trust (202008449)
The complaint concerns: How the landlord handled repairs at the property prior to January 2020. How the landlord handled repairs at the property, including reports of damp and mould, from January 2020 onwards. The associated formal complaint into these matters.