We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202228166 Metropolitan Thames Valley Housing (MTV) 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the condition of the resident’s new property when he moved in.
The complaint is about the: Landlord’s handling of an electrical inspection and follow on works. Landlord’s decision to get an injunction order for access to the property to complete the electrical works. Landlord’s records concerning the resident’s vulnerability and requirements for access to the property. The investigation has also considered the landlord’s handling of the formal complaint.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.
This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The associated complaint.
The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.
The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
The complaint is about the landlord’s response to the resident concerning a fire at the block.