Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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ForHousing Limited (202313858)

The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for damage to furniture. The associated complaint.

Homes Plus Limited (202304135)

The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.

Westminster City Council (202217180)

The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.

Abri Group Limited (202302263)

The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.

Birmingham City Council (202233022)

The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors during a subsequent visit. This report has also taken into consideration the landlord’s handling of the associated complaints.