Peabody Trust 2018 (202004640)
The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Birmingham City Council (202009260)
The complaint is about the landlord's response to the resident's request to replace the kitchen.
Hammersmith and Fulham Council (202008846)
The complaint is about: The landlord’s handling of repairs due to leaks which affected the leasehold property. The level of redress offered by the landlord for the delay, distress and inconvenience caused. The landlord’s response to the request for redress for damage to the resident and his tenant’s personal belongings. The landlord’s response to the request for the loss of rental income the resident incurred during the delays.
Poole Housing Partnership Ltd (202001799)
The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould and other repairs required in the property. The resident’s request to be rehoused due to the issues and overcrowding in the property.
Red Kite Community Housing Limited (201915237)
The complaint is about the landlord’s response to concerns raised by the resident about: The upgrade works to the heating system. The upgrade work to the electrics. The asbestos removal. The handling of a decant. The lack of a damp-proof course in the property. Complaint handling.
Sandwell Metropolitan Borough Council (201906786)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.
East Devon District Council (202008910)
The complaint is about the landlord’s handling of the resident’s reports of cigarette smoke infiltrating into her property from a neighbouring property.
South Tyneside Homes (201908131)
REPORT COMPLAINT 201908131 South Tyneside Homes 23 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Walsall Housing Group Limited (202000914)
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
East Midlands Housing Group Limited (201913963)
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the stage two complaint panel hearing.