Clarion Housing Association Limited (202212033)
The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti social behaviour (ASB) by the neighbour. the complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202324603)
The complaint is about the landlord’s handling of a repair to the oven and fan.
Islington Council (202227864)
The complaint is about the landlord’s handling of the resident’s reports about: Motorbikes parked inappropriately on the hardstanding around her block. Building waste left by residents in the external communal areas and pathways.
Leeds City Council (202220503)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202337128)
The complaint is about the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202233550)
The complaint is about the landlord’s handling of the resident’s: Request for the living room and bedroom ceiling to be painted at her property. Associated complaint.
Midland Heart Limited (202226563)
The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.
NSAH (Alliance Homes) Limited (202224581)
The complaint is about the landlord’s handling of: The resident’s Subject Access Request. The resident’s request for adaptations to his existing property. The resident’s request for a transfer to a new build property. The resident’s reports of outstanding repairs. The resident’s complaint. The Ombudsman has also investigated the landlord’s knowledge and information management.
Onward Homes Limited (202223799)
The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint. The complaint is about the landlord’s handling of: Damp and mould. Pest control and proofing works. The resident’s complaint.
Southern Housing (202310209)
The complaint is about the way the landlord responded to the residents’: Reports of antisocial behaviour (ASB): Request for compensation; Complaint.