Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the repairs to the windows.
The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of her garden. We have also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould and a roof leak.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.
The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.
The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.