Westminster City Council (202311127)
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Wolverhampton City Council (202328310)
The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling of the resident’s request to change the anti-social behaviour (ASB) officer. The landlord’s handling of requests for reasonable adjustments. The landlord providing a notice of seeking possession. The landlord’s handling of a request to change a shared access path. The landlord’s handling of a request to replace paving slabs. The landlord’s handling of the resident’s complaints.
Aster Group Limited (202224551)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s concerns about reasonable adjustments. The associated complaints.
Clarion Housing Association Limited (202301840)
The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.
Clarion Housing Association Limited (202336084)
The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202303965)
The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.
Dacorum Borough Council (202300794)
The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint.
Freebridge Community Housing Limited (202230612)
The complaint is about the landlord's handling of repairs and improvements to the resident’s property.
Haringey London Borough Council (202218734)
The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. Noise transference. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Lambeth Council (202313959)
This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the property. This investigation has also considered the landlord’s handling of the associated complaints.