We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of the building. Handling of concerns raised by the resident about fire safety. Handling of the resident’s request for it to ‘buy back’ the property. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Communal drainage issues Damp and mould.
The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed amounted to discrimination. The landlord’s complaint handling.
The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also about the landlord’s handling of the resident’s: reports of leaks, damp and mould. concerns about temporary accommodation. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of the communal areas. The parking management. The complaint is also about the landlord's: Response to the resident's request for information about rent and service charges. Response to the resident's transfer request. Complaint handling.
The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.