Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202127649)

The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.

Peabody Trust (202234849)

The complaint is about the landlord’s handling of reports of damp and mould and the associated repairs.

Peabody Trust (202312926)

The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.

Peabody Trust (202320016)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint.

Places for People Group Limited (202300170)

The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202314757)

The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal corridor due to fire safety concerns. The associated complaint.

Southern Housing (202317874)

The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint.