We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of, and communication about, the leak in the property. The landlord’s handling of the complaint and the level of compensation offered. The resident’s request to be reimbursed for loss of rental income.
This complaint is about the landlord's response to the resident’s concerns about: The standard of the communal cleaning at his scheme. A rodent infestation at his scheme.
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
The complaint is about the resident’s reports of leaks in the property, causing damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Disrepair in the resident’s home, including an ongoing roof leak, and damp and mould. The associated complaint.
The complaint is about the landlord’s decision to repair the windows in the resident’s property instead of upgrading them. We have also investigated the landlord’s complaint handling.
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.